FEE POLICY
| Deposit / Lease Rental Fee | For each booking made through the YOCARZ Platform, the Guest shall have to pay Lease Rental in advance which shall include–Lease Rental calculated basis the start and the end time of the trip. The Lease Rental fee per hour is dynamically driven and it changes based on the demand, lead time to booking start, location of the booking, vehicle chosen and the duration of the booking. For bookings made in Jaipur, only the first time Guest with a new registration on our Platform is required to additionally pay a Security Deposit of INR 3000 This Security Deposit is refundable post completion of the trip provided the vehicle has not been through any damage during the trip and there are no other penalties imposed on the Guest for any scenarios provided under this Fee Policy. This Security Deposit is not applicable to any repeat/old Guest who is already registered or have completed trips with Yocarz. |
| Refunds, Charges ;and Payments | All refunds shall be initiated to the original payment account/ mode. All refund initiation shall be processed immediately after the cancellation request is received. However, all such refunds may take 5-15 days to reflect in Guest’s accounts. Payments owed by Guests under this Fee Policy or other applicable policies will be deducted from the security deposit, if any deposited with YOCARZ. If the security deposit does not cover such payments, the balance must be paid by the Guest electronically within 24 hours of the booking end time, as per Yocarz’s payment instructions. Guests may be charged a processing fee for a declined credit or debit card payment. In the event the Guest defaults on any payments, Yocarz is entitled to charge reminder fees and default interest in accordance with the provisions of the law. In addition, Yocarz may designate third parties to collect amounts owed to Yocarz by a Guest. Yocarz, reserves the right to prohibit a Guest from making a subsequent booking on the Platform until all outstanding fees in the Guest’s account have been paid in full. In the event a fee is incurred, the Guest should check the booking history in the App to understand the bifurcation of charges. The Guest should not make any direct payments to the Host or to any Yocarz, executive in any mode except for any settlements related to fuel or fastag. |
Here is a comprehensive list of fees and penalties for certain scenarios after you have
created your booking / reservation:
| Cancellation by Guest | Cancellation made between 0-6 hours beforebooking start time – 100% oftheLease rental paid in advance shall be deducted. Cancellation made between 6-24 hours before booking start time – Flat cancellation fee of 50% of the Lease Rental along with the Trip Protection Fee and paid in advance. Refund of the remaining portion of after deduction of Platform Fee. Cancellation made after booking start time – No refund of Lease Rental paid in advance. Notwithstanding anything contrary stated herein, Yocarz reserves the right to withhold any refunds due to cancellations, if Yocarz, at its sole discretion, perceives any credit card frauds by a user or where cancellations are made by a user with an intention to defraud Yocarz. Home Delivery and Airport Delivery Charges for Cancelled booking: a. Cancellation by Guest 0-6 hours before booking start time or made after booking start time: 50% of the Delivery Fee shall be deducted and passed on to the Host. The remaining shall be refunded to the Guest. b. Cancellation made between at least 6 or more hours before booking start time: 100% of the Delivery Fee shall be refunded to the Guest. c. In the event of cancellation by the Host, the Guest will be entitled to refund of 100 percent of the Lease Rental and the home delivery related charges. |
| Reschedule before booking start time | No modification is allowed to the schedule booking between 0 – 2 hours before booking start time. |
| Extension | In case Guest wishes to extend the booking period, he/she may do so at any time before or after the booking ends. Extension of booking shall be applicable at normal tariff. For Home Delivery Bookings: Extension within 2 hours of bookings end time will lead to cancellation of Doorstep Collection. No refunds for Home Delivery Fee applicable. Where a booking is extended at any time and the Host has disabled Home Delivery/Collection of the vehicle during such extended end time, the Guest will have to ensure the drop of the vehicle to the designated location. For such instances, the Guest will be entitled to 50 percent refund of the Delivery Fee. |
| Shortening post start | Not allowed. However, Guests can drop the vehicle before booking end time. No charges or refunds applicable. |
| Shortening/Rescheduling within 24hrs of booking start or booking end. | Guest will not be able to change booking start time or shorten the booking end time within 2 hours prior to the booking start time. No refunds will be applicable. Nevertheless, Guest can anytime extend the booking; extension terms provided above shall be applicable. |
| Late Return | Late return would be charged upto 1.5-2x of the hourly Lease Rental fee per hour as communicated at the time of booking. |
| Minimum Duration | The minimum booking duration (also referred to as the “minimum billing duration”) for which a booking can be made by the Guest will be at least for 8 hours. |
| Discounts | Discounts as and when announced shall be applicable only on trips with a duration equal or greater than 8 hours. Discount applicable only on the Lease Rental (excluding refundable deposit, if any) paid in advance to book the vehicle. Discount will not be applicable on blackout days. Yocarz reserves the right to cancel a booking if any unwarranted use of a discount coupon is identified. |
| Fuel Policy | In all such events where the Vehicle is dropped at the designated location with: (i) lesser fuel compared to the fuel gauge reading at the booking start time, then Guest shall pay the Host refueling charges on actuals per liter price; (ii) higher fuel compared to the fuel gauge reading at the booking start time, then Guest may ask for a refund from the Host on actuals per liter price. Refueling charges/Refund = Actual cost of fuel per liter x difference in fuel level (in liters). Note: Each and every fuel related dispute needs to be resolved between the Host and the Guest independently. Yocarz shall not be involved in resolving any fuel related disputes. Yocarz’s only shall be limited to providing an alternate Vehicle to the Guest for events where the Guest receives a Vehicle with no fuel. |
| Breakdown of vehicle | The cause of breakdown will be determined based on the diagnosis report of the repair workshop. As per the terms of the Lease Agreement, the Guest shall be solely liable and will be charged in full for any breakdown arising out of his/her negligence, breach of Lease Agreement and any Prohibited Uses. Except for above mentioned instances, any other breakdowns will be covered by the Damage Protection Plan and the Guests liability shall be determined as per the coverage provided by Damage Protection Plan and the limitation of liability/ maximum liability mentioned therein. Yocarz shall not be liable for any costs borne by the Guest as a consequence of the breakdown of the vehicle. |
| Returning the vehicle to the wrong location | For all the events where the vehicle is not returned to the designated drop location, Guest shall be liable to pay a flat fee of INR 10000 towards the towing expenses. |
| No Show | Bookings would stand cancelled if after 4 hours of booking start time the Guest still doesn’t show up. No refunds would be applicable. |
| Over speeding >= 125 km/hr | INR 2500 (over and above any government fines that may have been levied). Expulsion from Yocarz if over speeding occurs in two bookings. |
| Over speeding >= 150 km/hr | Expulsion from Yocarz. |
| Smoking | A flat fee charge of INR 500 plus applicable damage costs related to interiors. |
| Wrong Fuelling | The Guest will be liable for the full cost of repair/ damage to the vehicle + miscellaneous expenses arising out of the damages. |
| Loss of keys and documents | Document Charges(INR ) Loss of Keys 10000 Registration Certificate Card/Car License or other documents 10000 |
| Vehicle Damage (Accidental) | Any unintentional/accidental damage will be liable to pay for the damages as mentioned in the term for “Collision and Other Incidents”, up to the limitation of liability/ maximum extent of liability as stated/covered by the Damage Protection Plan opted by the Guest. The Damage Protection Plan is however not applicable to vehicles booked in Jaipur. For any damages occurring to vehicles booked in Jaipur, a direct settlement with the Host of the Vehicle has to be undertaken by the Guest failing which the Host shall be at liberty to initiate the relevant proceedings against such Guest for recovery of damages. |
| Vehicle Damage (Intentional or Consequential) | In case of any intentional damage or damage caused to the vehicle as consequence of the Guest, such as (i) the Guest is found to be under the influence of alcohol during the booking period ; (ii) the vehicle workshop and/or insurance company deem the damage to be attributable to the Guest and/or the user; or (iii) a non- Yocarz Guest is found to be the one driving at the time of accident, Guest will be liable for the full cost of repairing damage caused to the vehicle and any other damages to Yocarz, including, without limitation loss of expected revenue arising out of the damage to the vehicle. The Damage Protection Plan is however not applicable to vehicles booked in Jaipur. For any damages occurring to vehicles booked in Jaipur, a direct settlement with the Host of the Vehicle has to be undertaken by the Guest failing which the Host shall be at liberty to initiate the relevant proceedings against such Guest for recovery of damages. |
| Collision or other incidents | If a Guest is involved in an unintentional/non- consequential incident/accident (including but not limited to a collision or misuse of the vehicle), the Guest will be responsible for only the maximum liability amounts as the Guest may have agreed for, upon selection of the Damage Protection Package at the time of booking the Vehicle. This Damage Protection Plan will be based upon your Lease Rental and duration of usage, distance covered, vehicle type etc. The Guest may choose from a Standard package (low premium and higher the amount of damage payable) or Peace of Mind Package (high premium and lesser the amount of damage payable). Guest will be responsible for all towing, impounding and damage repair charges associated with a collision or an incident caused by Prohibited or Negligent use of a car in violation of Lease Agreement or Yocarz, Policies and Applicable Traffic Laws as prescribed by the appropriate traffic authority. The Damage Protection Plan is however not applicable to vehicles booked in Jaipur. For any damages occurring to vehicles booked in Jaipur, a direct settlement with the Host of the Vehicle has to be undertaken by the Guest failing which the Host shall be at liberty to initiate the relevant proceedings against such Guest for recovery of damages. |
| Cleaning required (interiors) | If the Guest returns the car in dirty condition, he/she will be charged the cleaning fee as following: (i) for dirty removable (foot mats etc.) – 500 INR; and (ii) for interior washing / dry cleaning (for seat covers, door panels, pet hair) – 1500 INR. |
| Fastags/Tolls | Guest shall, at all times be responsible to recharge and bear any/all toll amounts incurred during the booking period. If Guest has opted for a vehicle with an active fastag all such fastag details should be availed by the Guest from the Host through in-app chat option. Please note that any settlements related to the debits and credits from the fastag will exclusively be managed between Guest and the Host and Yocarz shall not be liable to refund in any cases. |
| Home / Airport Vehicle Pick-up and Drop; Delivery Fee | Home delivery/collection or airport delivery will be available upon payment of Delivery Fee subject to availability by the Host and ongoing offers. Where the Host refuses both doorstep delivery and collection the Delivery Fee as collected by Yocarz at the time of booking, will be fully refundable to the Guest. Where the Host refuses either doorstep delivery or collection, the Guest will be entitled to 50 percent refund of the Delivery Fee. The vehicle will be delivered to the specified location selected during booking creation, 0-5 minutes prior to the booking start time and vehicle will be picked up within 30 minutes from the booking end time. The Guest may end the trip before completion of the booking end time but there will be no refunds for the Delivery Fee for such early completion. |
| Convenience Fee/ Platform Fee | A nominal fee is charged from the Guests for usage of the Yocarz Platform. This Fee Guest in addition to the Damage Protection Fee payable at the time of booking a vehicle. a. The Convenience Fee is not subject to refund in case of cancellation of a trip. |
Additionally, the following conditions are also applicable to a Guest:
All rates mentioned above are Exclusive of GST wherever applicable.
Handover pursuant to the original booking, extensions and modifications are subject to
availability of the vehicle.
If a Guest is violating the law or any applicable Yocarz policies, for example by over-
speeding or driving drunk, the Guest will be responsible for all damage, liability, and
fines and could face legal action.
KYC – Guest’s profile on this Platform should be verified before the start of the booking.
(Driving License & National Id/Passport along with a live Selfie)
Yocarz will not be responsible for any property left in the vehicle after the booking is
ended.
